Brand-Driven Store Lead: Customer Experience & Team Growth

URBN Urban Outfitters, Inc.; New York (NY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. seeks an Assistant Department Manager to support service, selling, and store operations at our Brooklyn location.

This role helps create an engaging, inclusive store environment by promoting brand initiatives and community among the team. You will lead the sales floor in collaboration with the leadership team and stylists, assist with hiring, onboarding, and training, ensure daily opening/closing routines, and uphold visual standards to drive brand experiences and

Qualifications

• 1+ years of retail leadership experience.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Promote a positive, inclusive store environment aligned with SPARKED values.
• Lead by example to deliver extraordinary service and ensure customers feel welcome and valued.
• Support events that deepen brand engagement and community connections.
• Assist with recruiting, hiring, and onboarding to build a diverse, engaged team.
• Coach staff using brand resources and recognition programs.
• Manage opening/closing procedures and maintain store standards.
• Collaborate to execute shipments, omni fulfillment, and visual standards.
• Provide feedback to optimize scheduling and payroll alignment.
• Foster communication and teamwork to achieve store objectives.
• Share store priorities and brand messages with the team.
• Gather insights from customers and staff experience for leadership.

Skills

Retail leadership

Customer service

Brand standards

Job description

URBN Urban Outfitters, Inc. seeks an Assistant Department Manager to support service, selling, and store operations at our Brooklyn location.

This role helps create an engaging, inclusive store environment by promoting brand initiatives and community among the team. You will lead the sales floor in collaboration with the leadership team and stylists, assist with hiring, onboarding, and training, ensure daily opening/closing routines, and uphold visual standards to drive brand experiences and