Brand Director

My Amazon Guy; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Benefits

401(k) with employer match

Unlimited PTO

7 paid company holidays

Fully remote culture

Entrepreneurial support for sellers

Job summary

My Amazon Guy is seeking a results-driven Client Success Manager to act as the face of MAG, liaising with clients, aligning strategies with their goals, and driving retention in a fully remote setting. You will manage milestones, oversee ongoing initiatives, and lead a collaborative team to deliver value.

Responsibilities include nurturing client partnerships, overseeing quarterly reviews, and supporting marketing efforts such as social posts and podcasts.

Qualifications

• 3+ years of Amazon Seller Central experience or comparable knowledge.
• 2+ years of agency experience preferred; able to manage multiple priorities.
• 2+ years of management experience with direct reports.
• Strong project management and execution-focused mindset.

Responsibilities

• Build and maintain long-term client relationships and be the client’s primary contact when needed.
• Oversee client milestones and monitor 30/60/90 day progress.
• Lead retention activities, propose upsells, and negotiate contracts.
• Contribute to marketing through social posts and podcasts; support strategy improvements.
• Ensure timely delivery of contract deliverables and maintain client satisfaction.

Skills

Amazon Seller Central

Client relationship management

Team leadership

PPC optimization

SEO & Helium10

Tools

Zoom

Slack

Asana

Job description

This is a remote position.

This role will liaise with their clients and pitch strategies that align with the client’s goals. This role focuses on client satisfaction and client retention to build loyalty and strengthen MAG’s reputation. This role acts as an ambassador and will be the “face” of MAG.

Day to Day Duties

• Build and maintain long-term relationships with clients. If the BM is the client's point of contact, the BD is the client's escalation point.
• Oversee client milestone - Monitor the 30,60,90 day progress of the client

Milestone - Milestone Operations - Brand Management

• Verify and resolve client pain points; identify ongoing issues in partnership with the Operations Director
• Meet regularly with BM/OD to review client concerns only
• Maintain traffic light reporting using the OD Traffic Light System SOP
• Contribute to marketing: 2 hours of social posts weekly (shared in Slack) + 1 podcast per week (host, guest, or recorded video)
• Lead retention: provide proposals, negotiate contracts, and pitch upgrades/upsells as needed
• Monitor client satisfaction through quarterly surveys and recommend strategy improvements
• Ensure client requirements and contract deliverables are met on time; lead team to drive strategy and new ideas
• Stay familiar with clients’ business, competition, and goals to provide insights and solutions
• Perform regular account audits, onboarding audits, and advertising audits following SOPs
• Complete biweekly board reviews: confirm design tiers, workload across sections, timely task completion, milestone progress, and delegate callouts as needed

Requirements

• 3+ years of Amazon Seller Central experience or comparable knowledge (flat files, inventory, FBA, reinstatements, case filing, PPC, brand registry, SEO, Helium10, keyword research, etc.)
• Familiar with core Seller Central functions; not expert in all areas but willing to learn and train staff
• 2+ years of agency experience preferred; able to manage multiple priorities in a fast-paced setting
• 2+ years of management experience, including direct reports, hiring, and performance management
• Skilled at leading teams, problem-solving, and anticipating organizational needs
• Comfortable working in fast-changing Amazon agency environments with expert multitasking skills
• Proficient with tools such as Zoom, Slack, and Asana (or similar)
• Strong project management skills; highly organized and execution-focused
• Experienced in managing client accounts, leading calls, and maintaining frequent client communication to drive growth
• Independent, people-focused, tech-savvy, and passionate about eCommerce sales

Growth Path of Eventual Responsibilities

• Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments.
• A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry.
• Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization.
• Participation in continuing career development through research and collaboration with the use of latest market trends and research.
• Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making.
• Grow into a mentor and advisor to colleagues in various departments which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales.
• Establish an excellent reputation in the chosen industry/field.

Technical Requirements

• A computer with dual monitor setup is required
• Computer with at least 8GB of RAM
• Must have at least 25 MBPS internet speed
• Camera with at least 1080p resolution

Benefits

• This position offers a competitive remuneration salary
• 401(k) with up to 4% employer match after 12 months of employment
• Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment
• Unlimited Paid Time Offs
• 7 Paid Company Holidays
• Fun fully remote culture with a sense of community and collaboration, and a team-oriented environment
• You can have your own amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.
• Unlimited learning and growth – If you meet and exceed our core values and grow sales, you will have unlimited opportunities to grow, advance, promote, and earn more.