Brand & Customer Experience Associate

Old Navy; Howell (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Old Navy is seeking a Full-Time Brand Associate to bring our brand to life on the sales floor. You will engage with customers, educate them about products, and deliver an exceptional shopping experience that drives loyalty. Collaborate with leadership to provide a best-in-class, omni-channel customer journey.

You’ll thrive in a fast-paced retail environment, delivering friendly service and leveraging product knowledge to help customers wardrobe their choices while supporting store operations.

Qualifications

• Experience in customer service and retail environments.
• Strong communication and teamwork skills.
• Flexible schedule including holidays and weekends.

Responsibilities

• Assist customers and provide excellent service.
• Educate customers about loyalty programs.
• Drive sales with suggestive selling.
• Utilize omnichannel offerings to enhance service.
• Meet personal and store goals.
• Support sales floor, fitting room, cash wrap, back of house.
• Maintain neat and organized work area.
• Handle customer interactions and returns professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail experience

Teamwork

Tools

POS system

Retail technology

Job description

Old Navy is seeking a Full-Time Brand Associate to bring our brand to life on the sales floor. You will engage with customers, educate them about products, and deliver an exceptional shopping experience that drives loyalty. Collaborate with leadership to provide a best-in-class, omni-channel customer journey.

You’ll thrive in a fast-paced retail environment, delivering friendly service and leveraging product knowledge to help customers wardrobe their choices while supporting store operations.