Brand Associate - Omni-Channel Retail & Customer Experience

Old Navy; Clarksville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company match

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Old Navy Brand Associate in Clarksville, TN, is a full‑time role focused on bringing the brand to life for customers. You will deliver outstanding service, educate shoppers on products, and encourage loyalty through omni‑channel experiences.

Work with leadership to provide a best‑in‑class customer experience in a fast‑paced store. Ideal candidates are strong communicators, customer‑focused, and comfortable with flexible scheduling, including evenings, weekends, and holidays.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication and teamwork abilities.
• Interest in retail and fashion, with a customer‑first mindset.

Responsibilities

• Engage customers and provide excellent service to drive brand loyalty.
• Educate customers about products and loyalty programs.
• Drive sales using suggestive selling and omni‑channel offerings.
• Collaborate with leadership to deliver a best‑in‑class customer experience.
• Maintain a neat, clean and organized work center.
• Support sales floor, fitting room, cash wrap and back‑of‑house as needed.
• Be flexible with schedule including holidays, evenings and weekends.
• Utilize retail technology to enhance the shopping experience.
• Handle customer interactions and issues professionally and promptly.

Skills

Customer service

Communication

Teamwork

Retail orientation

Flexibility

Job description

Old Navy Brand Associate in Clarksville, TN, is a full‑time role focused on bringing the brand to life for customers. You will deliver outstanding service, educate shoppers on products, and encourage loyalty through omni‑channel experiences.

Work with leadership to provide a best‑in‑class customer experience in a fast‑paced store. Ideal candidates are strong communicators, customer‑focused, and comfortable with flexible scheduling, including evenings, weekends, and holidays.