Brand Associate: Fast-Paced Fashion & Customer Experience

Old Navy; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Stock purchase program

Insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver exceptional service, educate shoppers about products, and help create a welcoming, omni-channel experience.

Work with leadership to meet store goals, support sales floor operations, fittings, and cash wrap. You’ll promote loyalty programs, maintain a neat workspace, and model respectful teamwork in a fast-paced environment.

Qualifications

• Be a good communicator who can interact with customers and team to meet goals.
• Customer-focused service provider on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and able to thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, open to feedback and action.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store goals and results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail

Tools

POS systems

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver exceptional service, educate shoppers about products, and help create a welcoming, omni-channel experience.

Work with leadership to meet store goals, support sales floor operations, fittings, and cash wrap. You’ll promote loyalty programs, maintain a neat workspace, and model respectful teamwork in a fast-paced environment.