Brand Associate: Fast-Paced Fashion & Customer Experience

Old Navy

Grand Rapids (MI)

On-site

USD 17,000 - 25,000

Part time

8 days ago
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Benefits offered by this job

Merchandise discount
Paid time off
Volunteer hours
401(k) plan
Stock purchase program
Insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver exceptional service, educate shoppers about products, and help create a welcoming, omni-channel experience.

Work with leadership to meet store goals, support sales floor operations, fittings, and cash wrap. You’ll promote loyalty programs, maintain a neat workspace, and model respectful teamwork in a fast-paced environment.

Qualifications

  • Be a good communicator who can interact with customers and team to meet goals.
  • Customer-focused service provider on and off the sales floor to deliver an exceptional experience.
  • Passionate about retail and able to thrive in a fast-paced environment.
  • A problem solver with a focus on continuous improvement, open to feedback and action.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about loyalty programs.
  • Engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals contributing to store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues courteously and professionally.
  • Execute operational processes effectively and efficiently.

Skills

Customer service
Communication
Retail

Tools

POS systems

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’ll deliver exceptional service, educate shoppers about products, and help create a welcoming, omni-channel experience.

Work with leadership to meet store goals, support sales floor operations, fittings, and cash wrap. You’ll promote loyalty programs, maintain a neat workspace, and model respectful teamwork in a fast-paced environment.

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