Brand Associate: Fashion & Customer Experience Pro

Old Navy; Marlton (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life 보험

Job summary

Old Navy in Marlton, NJ is seeking a Brand Associate to bring the brand to life for customers. You will provide excellent customer service, educate customers about products, and help create a best-in-class shopping experience across in-store and digital channels.

Collaborate with leadership to meet personal and store goals, assist on the sales floor, fitting rooms, cash wrap, and back of house, while maintaining a neat, organized workspace and handling customer interactions professionally.

Qualifications

• Strong communication skills to engage with customers and teammates.
• Customer-focused service mindset on and off the sales floor.
• Retail enthusiasm and ability to thrive in a fast-paced environment.
• Problem-solving mindset with openness to feedback and continuous improvement.
• Willingness to learn and use technology tools on day-to-day operations.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, and back of house as needed.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Job description

Old Navy in Marlton, NJ is seeking a Brand Associate to bring the brand to life for customers. You will provide excellent customer service, educate customers about products, and help create a best-in-class shopping experience across in-store and digital channels.

Collaborate with leadership to meet personal and store goals, assist on the sales floor, fitting rooms, cash wrap, and back of house, while maintaining a neat, organized workspace and handling customer interactions professionally.