Brand Associate — Fashion & Customer Experience

Old Navy; San Jose (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Old Navy is seeking a Brand Associate in San Jose to bring the brand to life on the shop floor and deliver exceptional customer service. You will educate customers about products, promote loyalty programs, and use omnichannel tools to enhance the shopping experience.

Join a fast-paced team focused on meeting store goals, supporting sales floor operations, and maintaining an inviting, organized space for customers and colleagues alike.

Qualifications

• Excellent customer service and relationship-building skills.
• Strong communication and active listening during customer interactions.
• Ability to educate customers on products and promotions.
• Comfort with using mobile devices and registers to complete transactions.

Responsibilities

• Provide outstanding customer service and maintain a positive store environment.
• Educate customers about loyalty programs and promotions.
• Drive sales through suggestive selling and product recommendations.
• Enhance the shopping experience using omnichannel tools.
• Support store operations including fitting room, cash wrap, and back-of-house tasks.
• Maintain a neat, clean, and organized work area.

Skills

Customer service

Communication

Sales ability

Retail experience

Job description

Old Navy is seeking a Brand Associate in San Jose to bring the brand to life on the shop floor and deliver exceptional customer service. You will educate customers about products, promote loyalty programs, and use omnichannel tools to enhance the shopping experience.

Join a fast-paced team focused on meeting store goals, supporting sales floor operations, and maintaining an inviting, organized space for customers and colleagues alike.