Brand Associate: Fashion & Customer Experience

Old Navy; Rochester (MN); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Health insurance

Job summary

Old Navy in Rochester, MN is seeking a Brand Associate to bring our brand to life for customers. You’ll educate shoppers on product features, deliver outstanding service, and build loyalty through knowledgeable recommendations across in-store and omnichannel experiences.

Collaborate with your leadership team to create a welcoming, fast-paced environment. Maintain merchandising standards, assist with stock and fittings, and process transactions with courtesy.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused service mindset to enhance shopper experience.
• Passion for retail and willingness to thrive in a fast-paced environment.
• Problem solver with a proactive attitude and openness to feedback.
• Flexible schedule including holidays, evenings, overnights and weekends.
• Comfort with using retail technology on the floor.
• Ability to maneuver around sales floor, stockroom and office; lift up to 30 lbs.

Responsibilities

• Consistently treat customers and teammates with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as needed.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and potential issues courteously and professionally.
• Execute operational processes efficiently.

Skills

Communication

Customer service

Retail passion

Problem solving

Flexibility

Retail tech literacy

Lifting 30 lbs

Job description

Old Navy in Rochester, MN is seeking a Brand Associate to bring our brand to life for customers. You’ll educate shoppers on product features, deliver outstanding service, and build loyalty through knowledgeable recommendations across in-store and omnichannel experiences.

Collaborate with your leadership team to create a welcoming, fast-paced environment. Maintain merchandising standards, assist with stock and fittings, and process transactions with courtesy.