Brand Ambassador & Store Lead

Topdrawer International Corp.; San Francisco (CA); On-site; USD 24,796 - 35,817; Part time

Benefits offered by this job

Part-time (hourly)

Generous Employee Discount

Flexible Spending Accounts (FSA)

401(k) Retirement Plan (IRA) with Case

Commuter Benefits

Monthly Sales Commission Opportunities

Job summary

Topdrawer is a global creative retailer crafting tools for living and creating. As a Key Holder, you will lead by example on the sales floor, open and close the store, and support the team in delivering exceptional customer experiences and sharing the brand story.

You’ll stay current on products, arrivals, and promotions, mentor associates, and help maintain visual standards and a welcoming, collaborative store environment.

Qualifications

• 2+ years of retail or key holder experience.
• Passion for creativity, sustainability, and intentional living.
• Detail-oriented and operationally strong.
• Experience with visual merchandising and product storytelling.
• Strong customer relationship skills.

Responsibilities

• Deliver a welcoming, educational, and personalized customer experience.
• Model Topdrawer’s values in every interaction, from storytelling to service follow‑up.
• Support the store team in building lasting relationships with customers and local partners.
• Lead by example on the sales floor and during peak periods.
• Assist in onboarding, coaching, and mentoring new team members.
• Help maintain a positive, inclusive, and collaborative team environment.
• Perform opening and closing procedures with a high level of responsibility.
• Assist with inventory receiving, restocking, and visual merchandising.
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment.
• Contribute to achieving daily sales, conversion, and average order value goals.
• Support monitoring of store performance and share opportunities for improvement.
• Maintain store standards in cleanliness, presentation, and customer care.
• Stay up to date on product knowledge, new arrivals, and promotions.

Skills

Retail experience

Customer service

Visual merchandising

Product storytelling

Coaching

Job description

Topdrawer is a global creative retailer crafting tools for living and creating. As a Key Holder, you will lead by example on the sales floor, open and close the store, and support the team in delivering exceptional customer experiences and sharing the brand story.

You’ll stay current on products, arrivals, and promotions, mentor associates, and help maintain visual standards and a welcoming, collaborative store environment.