Keyholder: Lead, Inspire & Elevate Customer Experience

Topdrawer International Corp.; Berkeley (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Generous Employee Discount

Flexible Spending Accounts (FSA)

401(k) Retirement Plan with Company H

Commuter Benefits

Monthly Sales Commission Opportunities

18-22 USD/hour

Job summary

Topdrawer is seeking a part‑time Key Holder in Berkeley, CA to lead by example, open and close the store, and deliver thoughtful customer experiences while sharing the brand story. You will mentor teammates, support merchandising, and help maintain an inviting space for customers drawn to craft, writing, and design.

Ideal candidates are warm, dependable, and passionate about creativity and sustainable living, with a hands‑on leadership approach and a commitment to continuous improvement in a

Qualifications

• 2+ years of retail or key holder experience.
• Warm, dependable, and customer‑focused leadership.
• Interest in creativity, sustainability, and intentional living.

Responsibilities

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow‑up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor and during peak periods
• Assist in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment
• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment
• Contribute to achieving daily sales, conversion, and average order value goals
• Support monitoring of store performance and share opportunities for improvement
• Maintain store standards in cleanliness, presentation, and customer care
• Stay up to date on product knowledge, new arrivals, and promotions

Skills

Leadership

Customer service

Mentoring

Visual merchandising

Job description

Topdrawer is seeking a part‑time Key Holder in Berkeley, CA to lead by example, open and close the store, and deliver thoughtful customer experiences while sharing the brand story. You will mentor teammates, support merchandising, and help maintain an inviting space for customers drawn to craft, writing, and design.

Ideal candidates are warm, dependable, and passionate about creativity and sustainable living, with a hands‑on leadership approach and a commitment to continuous improvement in a