Key Holder

Itoya Topdrawer Corp.; Cambridge (MA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Generous Employee Discount

Flexible Spending Accounts (FSA)

401(k) Retirement Plan with Company Matching

Commuter Benefits

Monthly Sales Commission Opportunities

Job summary

Itoya Topdrawer Corp. is seeking a Key Holder in Cambridge, MA. This role is ideal for a passionate leader who excels in creating exceptional customer experiences and is eager to support store operations. You will lead daily functions while promoting our beautiful, well-curated products.

Responsibilities include customer interaction, team support, and operational tasks. Join a company that values creativity and originality, offering flexible scheduling and benefits like employee discounts and a retirement plan.

Qualifications

• 2+ years of retail management experience.
• A passion for sustainability and creativity.
• Detail-oriented and operationally strong.

Responsibilities

• Deliver exceptional customer experiences and support the store team.
• Lead daily store operations and assist in onboarding new team members.
• Contribute to achieving sales and monitor store performance.

Skills

Retail management experience

Customer relationship building

Visual merchandising

Product knowledge

Detail-oriented

Operational strength

Job description

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct‑to‑consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in‑store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Key Holder – Role Overview

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day‑to‑day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you’re sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.

Key Responsibilities

Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow‑up
• Support the store team in building lasting relationships with customers and local partners

Team Support & Leadership

• Lead by example on the sales floor and during peak periods
• Assist in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer’s curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions

You Are

• A thoughtful, hands‑on leader with 2+ years of retail management experience
• Passionate about sustainability, creativity, and intentional living
• Detail‑oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Warm, dependable, and energized by building lasting customer relationships
• Naturally curious and committed to continuous learning and improvement
• Experienced or interested in visual merchandising and product storytelling

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits (Part‑time)

• Part‑time (hourly)
• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities
• $18‑$22/hour

Equal Opportunity Employer

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements

This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail].

Fair Chance

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.