Brand Ambassador & Sales Growth Specialist

Macy's; Oak Brook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Mental health counseling and legal/fin

Job summary

Macy's is looking for an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for the brand you represent, communicating customer needs to leadership and vendor partners.

Full-time colleagues are scheduled for 30+ hours per week; hours vary by business needs. The role includes benefits like health coverage, a 401(k) match, PTO, holidays, and growth opportunities within Macy's.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Excellent verbal and written communication.
• Flexible hours including holidays and weekends.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, personal stylists, and store leadership.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer-facing vendor-sponsored events with vendor partnerships.
• Be proficient in Macy's POS systems to wrap up sales in a warm fashion.
• Foster an environment of acceptance and respect with colleagues and customers.

Skills

Customer service

Upselling

Relationship building

Education

High school diploma

Job description

Macy's is looking for an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for the brand you represent, communicating customer needs to leadership and vendor partners.

Full-time colleagues are scheduled for 30+ hours per week; hours vary by business needs. The role includes benefits like health coverage, a 401(k) match, PTO, holidays, and growth opportunities within Macy's.