Brand Ambassador & Product Guide — In-Store Experience Pro

Arc'teryx Equipment; New York (NY); On-site; USD 67,623,628 - 75,073,689; Full time

Job summary

Arc’teryx is seeking a Product Guide in New York to deliver an unforgettable guest experience, sharing technical product knowledge and championing our brand in-store and in the community.

You will build product understanding and weave it into authentic guest conversations, develop your passions with the team, and support store initiatives while handling transactions and inventory duties.

Qualifications

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

• Delivering a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of Arc’teryx products and weaving this information into guest interactions authentically
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; occasionally responding on social channels
• Utilizing the Point-of-Sale system to process guest transactions, warranties, Used Gear trade-ins, purchases and returns
• Receiving and unpacking boxes for inventory as required

Job description

Arc’teryx is seeking a Product Guide in New York to deliver an unforgettable guest experience, sharing technical product knowledge and championing our brand in-store and in the community.

You will build product understanding and weave it into authentic guest conversations, develop your passions with the team, and support store initiatives while handling transactions and inventory duties.