Brand Ambassador: Elevate Customer Style & Experience

Ralph Lauren; Asheville (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized, customer-focused shopping experience in a high-volume environment. You will engage customers with fashion knowledge, assist in fitting rooms, and support store operations while upholding company standards and policies.

As an entry point to future leadership roles, you will participate in trainings and collaborate with colleagues to exceed sales plans and deliver an exceptional RL experience across all touchpoints.

Qualifications

• Provides excellent customer service with a customer-first mindset.
• Understands sales objectives and meets or exceeds KPI (SPH) and utilizes tools to drive performance.
• Contributes to monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence.
• Connects customers utilizing Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Educates customers on programs, initiatives, resources and offerings available to the customer.
• Maintains store standards and assists in fitting rooms with sizing and store upkeep.
• Supports opening and closing responsibilities and operational activities such as floor sets and replenishment.

Responsibilities

• Provide excellent customer service in a high-volume environment.
• Help customers with sizing and fittings, while maintaining store standards.
• Contribute to achievement of sales plans and KPIs through teamwork.
• Assist with floor sets, replenishment, and store operations as needed.
• Participate in trainings on compliance, product knowledge, and talent development.

Skills

Customer service

Team player

Fashion knowledge

Communication with customers

Job description

Ralph Lauren is seeking Brand Ambassadors to deliver a personalized, customer-focused shopping experience in a high-volume environment. You will engage customers with fashion knowledge, assist in fitting rooms, and support store operations while upholding company standards and policies.

As an entry point to future leadership roles, you will participate in trainings and collaborate with colleagues to exceed sales plans and deliver an exceptional RL experience across all touchpoints.