Brand Ambassador — Fashion Customer Experience Lead

Ralph Lauren; Hanover (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Ralph Lauren is seeking Brand Ambassadors to provide a personalized shopping experience, prioritizing the customer and contributing to store performance. You will excel in a fast-paced setting, demonstrate fashion knowledge and styling, and connect customers through Polo Connect.

Join a collaborative team that values inclusivity and supports ongoing training, with opportunities to grow into leadership roles within the company.

Qualifications

• Retail or customer service experience preferred.
• Ability to meet or exceed KPI targets and sales goals.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Understand sales objectives and contribute to monthly/quarterly plans.
• Connect customers using Polo Connect program.
• Demonstrate passion for fashion and styling.
• Assist with fitting rooms, maintain store standards, and support operations.
• Participate in trainings and uphold policies.

Skills

Customer service

Sales mindset

Communication

Fashion knowledge

Styling

Tools

POS system

Polo Connect

Job description

Ralph Lauren is seeking Brand Ambassadors to provide a personalized shopping experience, prioritizing the customer and contributing to store performance. You will excel in a fast-paced setting, demonstrate fashion knowledge and styling, and connect customers through Polo Connect.

Join a collaborative team that values inclusivity and supports ongoing training, with opportunities to grow into leadership roles within the company.