Brand Ambassador - Charlotte Premium Outlet

Brobston Group; Charlotte (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

The Brand Ambassador at Brobston Group in Charlotte delivers a personalized, inspiring shopping experience, helping customers find products that meet their needs while upholding store standards and inclusivity.

This role requires strong communication, the ability to operate a register, and the stamina to stand and walk for long periods, with flexibility to work days, evenings, weekends, and some travel as needed to support store goals.

Qualifications

• Retail experience in high-volume environments preferred.
• Excellent communication and relationship-building skills.
• Ability to operate a register, stand for long periods, and lift or climb as required.
• Willingness to work days, evenings, weekends, and some overnight shifts or travel.

Responsibilities

• Provide excellent customer service and help meet or exceed individual sales and performance goals.
• Share product, fashion, and styling knowledge, and educate customers about available programs and resources.
• Assist customers in fitting rooms and maintain sales floor, stockroom, and visual standards.
• Support replenishment, floor sets, opening and closing duties, and other store operations.
• Collaborate with colleagues and provide management with customer and product feedback.

Skills

Customer service

Communication

POS/register operation

Physical stamina

Tools

POS system

Job description

Summary

The Brand Ambassador delivers a personalized, inspiring shopping experience and helps customers find products that meet their needs. This customer-focused role supports sales goals, maintains store standards, and contributes to an inclusive team environment.

Responsibilities

• Provide excellent customer service and help meet or exceed individual sales and performance goals.
• Share product, fashion, and styling knowledge, and educate customers about available programs and resources.
• Assist customers in fitting rooms and maintain sales floor, stockroom, and visual standards.
• Support replenishment, floor sets, opening and closing duties, and other store operations.
• Collaborate with colleagues and provide management with customer and product feedback.

Requirements

• Retail or similar experience in a complex, high-volume, or high-profile environment is preferred.
• Strong communication skills and the ability to build positive working relationships.
• Ability to operate a register, stand and walk for multiple hours, and lift or climb as required.
• Flexibility to work days, evenings, weekends, and occasional overnight shifts or travel as business needs require.