Brand Ambassador

Brobston Group; Somerville (MA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Brobston Group in Somerville, MA is seeking a Brand Ambassador to create a personalized and inspiring shopping experience while helping achieve store sales goals.

This customer-focused role supports the sales floor and store operations, maintains brand standards, collaborates with the team, and participates in training. Flexible shifts, including weekends, may be needed.

Qualifications

• Experience in retail in high-volume environments preferred.
• Strong communication skills and relationship-building ability.
• Able to operate a point-of-sale register and handle transactions.
• Willing to work days, evenings, weekends, and potential overnight shifts or travel.

Responsibilities

• Deliver excellent customer service and assist with styling, product knowledge, and fitting room needs.
• Meet or exceed individual performance goals and contribute to store sales plans.
• Maintain sales floor, back-of-house, and visual standards; support replenishment and floor sets.
• Participate in training and share customer, product, and category feedback with management.
• Support a positive, inclusive team environment and follow company policies.

Skills

Retail experience

Effective communication

Register operation

Flexible availability

Job description

Summary

The Brand Ambassador creates a personalized and inspiring shopping experience while contributing to store sales goals. This customer-focused role supports sales floor and store operations, maintains brand standards, and collaborates with the team.

Responsibilities

• Deliver excellent customer service and help customers with styling, product knowledge, and fitting room needs.
• Meet or exceed individual performance goals and contribute to store sales plans.
• Maintain sales floor, back-of-house, and visual standards; support replenishment, floor sets, and opening and closing tasks.
• Participate in training and share customer, product, and category feedback with management.
• Support a positive, inclusive team environment and follow company policies and procedures.

Requirements

• Retail or similar experience in a complex, high-volume, or high-profile environment is preferred.
• Effective communication skills and the ability to build positive working relationships.
• Ability to operate a register, stand and walk for extended periods, and lift or climb as needed.
• Flexible availability for days, evenings, weekends, and possible overnight shifts or travel.