Brand Ambassador

Skyservice Business Aviation Inc.; Florida; On-site; USD 42,000 - 63,000; Full time

Job summary

Fontainebleau Aviation a Skyservice Company seeks a Brand Ambassador to elevate the client experience by building strong relationships with new and existing clients at the facility in Florida.

You will represent the brand, communicate across teams, respond to client needs, and participate in industry events to attract business while learning the business and staying updated on aviation trends.

Qualifications

• High school diploma or equivalent.
• 3–5 years of aviation experience or relevant customer service experience.
• Valid driver's license and strong communication skills.
• Proficiency with Excel and familiarity with aviation software is preferred.

Responsibilities

• Represent the Brand by delivering exceptional service that aligns with the company image.
• Cultivate relationships with clients, understand operational needs, and identify opportunities.
• Facilitate communication between executive and operations teams to resolve issues.
• Monitor client satisfaction and share insights with leadership to inform decisions.

Skills

Communication

Interpersonal skills

Customer service

Bilingual

Driver's license

Problem solving

Decision making

Education

High School Diploma

Tools

Excel

X1 aviation software

FlightBridge

Job description

Fontainebleau Aviation a Skyservice Company

Position Summary

The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied.

Essential Duties and Responsibilities

• Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image.
• Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement.
• Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution.
• Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome.
• Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders.
• Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement.
• Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations.
• Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients.
• Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends.

Qualifications

• High school diploma or equivalent.
• 3-5 years of aviation experience or relevant customer service experience.
• Valid driver's license.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Familiarity with aviation software (e.g., X1, FlightBridge) is preferred.
• Bilingual skills are a plus.
• Ability to work flexible hours, including weekends and holidays.