Customer Service Representative

inMy Jet; Fort Lauderdale (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Résumé du poste

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. You will engage with customers, coordinate with the lineservice crew, and support their needs across fueling, catering, car rental, and hotel bookings.

The role requires strong communication and a courteous, professional demeanor, with weekend shifts and possible overtime during peak seasons. Join a team committed to safety, service excellence, and efficiency in our Fort Lauderdale

Qualifications

• High school diploma or GED required.
• Experience in aviation preferred but not required.
• Good computer skills and basic software literacy.
• Strong communication and customer service abilities.
• Ability to multitask and resolve conflicts calmly.
• Maintain a professional appearance and demeanor.
• Weekend availability and overtime during peak seasons.

Responsabilités

• Provide high standards of service to customers.
• Coordinate between customers, lineservice crew and staff.
• Assist with fueling, catering, car rental, hotel booking and reservations.
• Update Aircraft Entry Log and inform lineservice crew.
• Answer phone lines and route inquiries to the right person.
• Process new client forms and promote additional services.
• Respond to emails promptly and courteously.
• Handle invoicing and data entry for vendors/customers.
• Follow up on unpaid accounts and arrange payments.

Connaissances

Aviation experience

Intermediate computer skills

Excellent communication skills

Excellent customer service skills

Multitasking

Conflict resolution

Professional demeanor

Weekend availability

Formation

High school diploma/GED

Description du poste

Job descriptionFONTAINEBLEAU, A SKYSERVICE COMPANYSkyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.LOCATION: Fort Lauderdale, FLPURPOSE:Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. T his position involves working rotational shifts including weekends and holidays depending on scheduling needs.SUMMARY OF RESPONSIBILITIES:· Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;· Ensure communication and coordination between customers, lineservice crew and staff;· Coordinate fueling, catering, car rental, hotel booking and reservations;· Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;· Answer the general number phone lines and forward calls to the the appropriate person;· Fill out digital forms for new clients and actively promote additional aircraft services and products;· Respond to customer email inquiries in a timely and courteous manner;· Complete daily invoicing and data entry for various vendors and customers;· Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;· Other duties as assigned.QUALIFICATIONS AND SKILLS REQUIRED:· High school diploma/GED required;· Aviation experience preferred, but not required;· Intermediate computer skills;· Excellent communication skills;· Excellent customer service skills;· Ability to multitask;· Strong conflict resolution skills;· Maintain a professional demeanor and appearance at all times;· Weekend availability and willingness to work overtime during peak seasons.OTHER REQUIREMENTS:· Be at least 18 years of age;· Legally entitled to work in the United States;· Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.SCHEDULE:Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.BENEFITS:· 401(k) plan with employer match;· Health, dental and vision insurance;· Life insurance;· Paid time off.Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.