Brand Advocate & Personal Style Advisor

Gap Inc; Ohio; On-site; USD 17,000 - 22,000; Full time

Job summary

Gap Inc. is seeking a customer-focused associate to engage with shoppers, educate them on current merchandise, promotions, and events, and deliver a premium brand experience in-store. You will use product expertise to inform and outfit customers while supporting store operations and loyalty initiatives.

The role centers on delivering exceptional customer service, leveraging omni-channel tools, and contributing to brand loyalty through knowledgeable, friendly interactions.

Qualifications

• Expertise in the brand's selling behaviors and excellent customer service.
• Ability to assist customers and locate merchandise efficiently.
• Familiarity with loyalty programs and promotions.
• Comfort with omni-channel experiences and using store tech.

Responsibilities

• Become an expert of the brand’s selling behaviors to provide premium customer experience.
• Acknowledge and assist customers; locate merchandise quickly.
• Offer style and outfit suggestions using mannequins and displays.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job related information to provide support.

Skills

Good communicator

Problem solver

Courteous and professional

Information-gathering skills

Willing to learn and adapt

Job description

Gap Inc. is seeking a customer-focused associate to engage with shoppers, educate them on current merchandise, promotions, and events, and deliver a premium brand experience in-store. You will use product expertise to inform and outfit customers while supporting store operations and loyalty initiatives.

The role centers on delivering exceptional customer service, leveraging omni-channel tools, and contributing to brand loyalty through knowledgeable, friendly interactions.