Brand Advocate: Consumer Communications & Support

Prestige Brands, Inc.; Lynchburg (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(K) retirement savings with company

Medical, dental and vision

Tuition reimbursement

Life insurance

Flexible spending account

Job summary

Prestige Brands, Inc. seeks a dedicated customer service professional to act as a product expert for Prestige Brand products. You will respond to inquiries and complaints from consumers and health care professionals, and manage records of adverse events with accuracy.

Responsibilities include liaising with medical professionals, entering case data, and maintaining knowledge of products sold worldwide. Strong communication and data-entry skills are essential.

Qualifications

• Requires a degree in a health, science, or communication/marketing discipline and 5 years of working experience.
• Customer Service experience is preferred.
• Demonstrates strong written and verbal communication.

Responsibilities

• Serve as product expert responding to inquiries and complaints.
• Enter case data into the relevant database.
• Liaise with medical professionals and consumers regarding adverse events and product questions.
• Maintain knowledge of Prestige Brand products sold worldwide.
• Provide high quality customer service and professional engagement.

Skills

Customer service

Communication skills

Education

Health/Science/Marketing degree

Job description

Prestige Brands, Inc. seeks a dedicated customer service professional to act as a product expert for Prestige Brand products. You will respond to inquiries and complaints from consumers and health care professionals, and manage records of adverse events with accuracy.

Responsibilities include liaising with medical professionals, entering case data, and maintaining knowledge of products sold worldwide. Strong communication and data-entry skills are essential.