Brand Advocate | Consumer Communications Specialist

Prestige Brands LLC.; Lynchburg (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(K) with company match

Medical, dental and vision insurance

Annual targeted bonus

Competitive pay

Life insurance

Flexible spending account

Tuition reimbursement

Job summary

Fleet Laboratories, a long-standing personal health and beauty products company, seeks a skilled customer service professional in Lynchburg, VA. The role focuses on responding to inquiries and adverse event reports, while liaising with medical professionals and consumers about product-related questions and complaints.

The candidate will enter data into the relevant database, maintain product knowledge, and support brand communications with professionalism and accuracy.

Qualifications

• Requires degree in health, science or communication/marketing and 5+ years working experience.
• Customer Service experience preferred.

Responsibilities

• Provide high quality customer service to consumers and health care professionals.
• Maintain professionalism and represent Brands with honor and respect.
• Effectively multi-task while handling consumer contacts and accurately capturing feedback.
• Manage large amounts of inbound contacts and identify consumer needs.
• Enter case data into the relevant database.
• Maintain a high level of product knowledge and participate in meetings.

Skills

Customer service

Communication skills

Database entry

Education

Bachelor's degree in health, science or communications/marketing

Tools

Database entry

Job description

Fleet Laboratories, a long-standing personal health and beauty products company, seeks a skilled customer service professional in Lynchburg, VA. The role focuses on responding to inquiries and adverse event reports, while liaising with medical professionals and consumers about product-related questions and complaints.

The candidate will enter data into the relevant database, maintain product knowledge, and support brand communications with professionalism and accuracy.