Consumer Communications Specialist

Prestige Brands, Inc.; Lynchburg (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(K) retirement savings with company

Medical, dental and vision

Tuition reimbursement

Life insurance

Flexible spending account

Job summary

Prestige Brands, Inc. seeks a dedicated customer service professional to act as a product expert for Prestige Brand products. You will respond to inquiries and complaints from consumers and health care professionals, and manage records of adverse events with accuracy.

Responsibilities include liaising with medical professionals, entering case data, and maintaining knowledge of products sold worldwide. Strong communication and data-entry skills are essential.

Qualifications

• Requires a degree in a health, science, or communication/marketing discipline and 5 years of working experience.
• Customer Service experience is preferred.
• Demonstrates strong written and verbal communication.

Responsibilities

• Serve as product expert responding to inquiries and complaints.
• Enter case data into the relevant database.
• Liaise with medical professionals and consumers regarding adverse events and product questions.
• Maintain knowledge of Prestige Brand products sold worldwide.
• Provide high quality customer service and professional engagement.

Skills

Customer service

Communication skills

Education

Health/Science/Marketing degree

Job description

For over 150 years, Fleet Laboratories’ success has come from adapting to a changing world with creative thinking and innovative product development. We've grown into a global leader of over 100 personal health and beauty products. As the world keeps evolving, so will we, with unique new technologies and products that help our customer’s look and feel your best.

Occupational Summary

Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.

Accountabilities

• Provide outstanding service to and engage professionally with consumers and other company contacts
• Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
• Enter case data into the relevant database
• Possess a constant working knowledge of company products sold world-wide

RESPONSIBILITIES:

• Provide high quality customer service to consumers and health care professionals.
• Maintain professionalism and represent Brands with honor and respect
• Effectively multi-task while handling consumer contacts – have the ability to listen and electronically capture consumer comments simultaneously
• Manage large amount of inbound contacts
• Identify consumers’ needs, clarify information, research issues and provide solutions effectively and in a timely fashion
• Serve as a Brand Advocate to our consumers
• Demonstrate excellent language and communication skills both by voice and in writing
• Follows the Medical Affairs record retention system.
• Follow Good Documentation Practices.
• Maintain high quality standards for data entry and database coding.
• Maintain a high level of product knowledge.
• Attend pertinent department meetings.
• Provide complaints and inquiries analysis as necessary.
• Perform other duties as required.

QUALIFICATIONS:

• Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
• Customer Service experience, preferred

Compensation Range:

$24.56 (adjustments based on years of experience)

What We Offer

• The start of a great career working with a diverse group of great people
• The health and safety of every employee... our top priority
• A clean, air-conditioned cGMP environment
• Top notch benefits –paid time off, 401(K) retirement savings with company match, medical, dental and vision, pay annual targeted bonus, competitive pay, life insurance, Flexible spending account, and tuition reimbursement.
• Stability – a record of strong financial performance and part of a growing $1billion company
• A business supporting the Lynchburg community for over 150 years.

No Sponsorship:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.