Teller Team Lead: Sales, Service & Compliance

Beacon-Bank; Town of Pawling (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Beacon Bank in Pawling, NY is seeking a Teller Supervisor to lead the teller line, manage daily branch operations, and coach staff to deepen customer relationships. The role focuses on delivering exceptional service while ensuring compliance with bank policies and regulatory requirements.

You will mentor colleagues on performance, product knowledge, and customer experience processes, aiming to meet branch goals and support community banking initiatives.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.

Responsibilities

• Supervise teller line and daily operations to drive branch growth.
• Maintain cash drawer, vault responsibilities, balancing, and timely handoffs to departments.
• Oversee audit, compliance, and record-keeping for teller line and ATM operations.
• Resolve complex transactions and customer requests; guide staff in problem resolution.
• Participate in hiring and performance management with branch management.
• Provide exceptional customer experience and develop relationships with customers and prospects.

Skills

Teller supervision

Customer service

Sales ability

Leadership

Cash handling

Education

High school diploma

Banking courses preferred

Tools

MS Office

Job description

Beacon Bank in Pawling, NY is seeking a Teller Supervisor to lead the teller line, manage daily branch operations, and coach staff to deepen customer relationships. The role focuses on delivering exceptional service while ensuring compliance with bank policies and regulatory requirements.

You will mentor colleagues on performance, product knowledge, and customer experience processes, aiming to meet branch goals and support community banking initiatives.