Branch Teller & Digital Service Specialist

M&T Bank Corporation; Spring Grove (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Spring Grove, PA, is hiring for a customer service-focused role at the branch level. You will engage customers face-to-face, process transactions, and balance cash while following policy and risk controls.

The position emphasizes digital demonstrations, lobby management, and proactive problem solving. Candidates should have a high school diploma or GED, 6+ months of customer service, and strong communication skills.

Qualifications

• High school diploma or GED required with 6+ months customer service experience.
• Strong verbal communication and interpersonal skills.
• Organized, with good time management and prioritization.
• Proficient with internet-based tools and data entry.
• Cash handling experience and accuracy in transactions.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet needs.
• Educate customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities to meet identified needs.
• Engage in lobby management and greet customers, addressing needs.
• Balance and process transactions accurately following policy.
• Own escalated account service issues until resolution.
• Log all customer complaints in the system.
• Transition sales opportunities to appropriate banking partners.
• Handle branch operations such as cash orders, vault, ATM, wires.
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities and maintain controls.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Data entry

Cash handling

Education

High school diploma or GED

Bilingual (based on branch needs)

Job description

M&T Bank Corporation in Spring Grove, PA, is hiring for a customer service-focused role at the branch level. You will engage customers face-to-face, process transactions, and balance cash while following policy and risk controls.

The position emphasizes digital demonstrations, lobby management, and proactive problem solving. Candidates should have a high school diploma or GED, 6+ months of customer service, and strong communication skills.