Teller: Frontline Customer Experience & Digital Engagement

M&T Bank; Buffalo (NY); On-site; USD 2,480,000 - 3,611,000; Full time

Job summary

M&T Bank is seeking a customer-focused branch associate in Buffalo, NY. You will support daily banking by handling transactions, assisting customers, and promoting digital self-service options.

The role emphasizes strong communication, adherence to policies, and compliant risk management while delivering an exceptional in-branch experience. On-site position with potential for bilingual skills depending on branch needs.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Engage in lobby management, meeting and greeting customers and proactively inquiring and addressing the customer’s immediate needs.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution and log all customer complaints in the system.
• Transition identified sales opportunities and introduce to the appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC activities.
• Adhere to compliance/operational risk controls and support audits.
• Promote the M&T Bank brand and maintain internal controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Proficient with internet

Education

High school diploma or GED

Job description

M&T Bank is seeking a customer-focused branch associate in Buffalo, NY. You will support daily banking by handling transactions, assisting customers, and promoting digital self-service options.

The role emphasizes strong communication, adherence to policies, and compliant risk management while delivering an exceptional in-branch experience. On-site position with potential for bilingual skills depending on branch needs.