Branch Technical Manager – Lead Copier & IT Team

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle Program

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA programs

Company-paid Trips

Job summary

Pacific Office Automation is seeking a Branch Technical Manager based in Phoenix, AZ to oversee Copier/Printer, Network and Managed IT Technicians. Lead field, shop and dispatch activities while driving branch profitability and top-tier service.

A strong track record in service management and team leadership is required. The role emphasizes achieving customer retention through consistent service excellence, managing budgets, and scaling operations with efficiency.

Qualifications

• 3-5 years of copier/printer repair industry experience.
• Minimum 3 years in a service-management role.
• Experience managing 15–20+ service employees.
• Ability to recruit, motivate and train technical staff.
• Strong cost control and operation benchmark skills.

Responsibilities

• Oversee Copier/Printer, Network, and Managed IT Technicians.
• Coordinate field, shop and Dispatch/Customer Care activities within the branch.
• Maintain profit levels aligned with industry benchmarks.
• Focus on customer retention, service quality, and managing a branch budget.

Skills

Copier/Printer repair

Service management

Team leadership

Budget management

Recruit/train staff

Job description

Pacific Office Automation is seeking a Branch Technical Manager based in Phoenix, AZ to oversee Copier/Printer, Network and Managed IT Technicians. Lead field, shop and dispatch activities while driving branch profitability and top-tier service.

A strong track record in service management and team leadership is required. The role emphasizes achieving customer retention through consistent service excellence, managing budgets, and scaling operations with efficiency.