Branch Technical Manager - Lead 30+ Techs (Bonus + Vehicle)

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company Vehicle Program

Medical/Dental/Vision/Life insurance

Matched 401k

FSA/HSA programs

Company-paid Trips

Job summary

Pacific Office Automation is seeking a Branch Technical Manager based in Phoenix, AZ. You will oversee Copier/Printer, Network, and Managed IT Technicians, coordinating field operations with shop and Dispatch/Customer Care to deliver top-tier service.

Manage branch budgets, customer retention, and profit benchmarks to drive growth. Ideal candidates have 3–5 years in copier/printer repair with 3+ years in service management, plus demonstrated leadership abilities to recruit, motivate, and train a

Qualifications

• 3-5 years’ experience in copier/printer repair industry
• Prior experience managing 15 - 20+ service employees
• Minimum 3 years’ experience in a service-management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.
• Competitive Salary and Bonus Program
• Advancement and growth into leadership roles
• Company Vehicle Program
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs
• Company-paid Trips

Responsibilities

• Oversee Copier / Printer, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

Job description

Pacific Office Automation is seeking a Branch Technical Manager based in Phoenix, AZ. You will oversee Copier/Printer, Network, and Managed IT Technicians, coordinating field operations with shop and Dispatch/Customer Care to deliver top-tier service.

Manage branch budgets, customer retention, and profit benchmarks to drive growth. Ideal candidates have 3–5 years in copier/printer repair with 3+ years in service management, plus demonstrated leadership abilities to recruit, motivate, and train a