Branch Tech Operations Leader

pacificoffice; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary and Bonus Program

Advancement and growth into leadership

Team-player environment

Company Vehicle Program

Medical/Dental/Vision/Life insurance

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Company-paid Trips

Job summary

Pacific Office Automation is seeking a Branch Technical Manager to lead a major Western US branch, based in Phoenix, AZ. You will oversee copier/printer, network, and managed IT technicians, coordinating field, shop, and dispatch activities to ensure top service and profitability.

With 3-5 years in copier/printer repair and 3+ years in service management, you’ll recruit, train and motivate a large technical team, manage budgets, and drive customer retention while maintaining industry benchmarks.

Qualifications

• 3-5 years' experience in copier/printer repair industry.
• Prior experience managing 15 - 20+ service employees
• Minimum 3 years' experience in a service-management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Responsibilities

• Oversee Copier / Printer, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

Skills

3-5 years experience in copier/printer

Managing 15-20+ service employees

3+ years service-management

Recruit, motivate and train technical

Cost of operation benchmarks

Start-to-finish management

Budget responsibility

Problem-solving

Compensation structure knowledge

Process improvement & customer service

Manage 30+ staff and metrics

Job description

Pacific Office Automation is seeking a Branch Technical Manager to lead a major Western US branch, based in Phoenix, AZ. You will oversee copier/printer, network, and managed IT technicians, coordinating field, shop, and dispatch activities to ensure top service and profitability.

With 3-5 years in copier/printer repair and 3+ years in service management, you’ll recruit, train and motivate a large technical team, manage budgets, and drive customer retention while maintaining industry benchmarks.