Branch Technical Manager

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company Vehicle Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

FSA/HSA programs

Company-paid Trips

Job summary

Pacific Office Automation seeks a Branch Technical Manager based in Phoenix to lead copier/printer, network, and managed IT technicians. You will coordinate field, shop, and dispatch activities, manage branch profit against benchmarks, and drive customer retention and service excellence.

The role emphasizes budgeting, leadership, and the development of top technical staff, with advancement opportunities and a comprehensive benefits package.

Qualifications

• 3-5 years’ experience in copier/printer repair industry.
• Prior experience managing 15 - 20+ service employees.
• Minimum 3 years’ experience in a service-management role.
• Demonstrative ability to recruit, motivate and train our technical force.
• Evaluate cost of operation and establish work assignment benchmarks.
• Strong start to finish management skills.
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets.
• Self-starter with strong problem-solving abilities.
• Ability to set compensation structure standard with the industry.
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service.
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.
• Competitive Salary and Bonus Program.
• Advancement and growth into leadership roles.
• Company Vehicle Program
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs
• Company-paid Trips

Responsibilities

• Oversee Copier / Printer, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

Skills

Copier/Printer repair

People management

Service management

Recruit & train

Budgeting

Problem solving

Process improvement

Leadership

Job description

Pacific Office Automation is one of the largest independently owned Copier and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

One of the largest independently owned document imaging dealers in the nation is currently seeking a Branch Technical Manager for one of our major Western United States Offices – Based out of Phoenix, AZ.

• Oversee Copier / Printer, Network, and Managed IT Technicians
• Coordinating the field, shop and Dispatch/Customer Care activities within the branch
• Maintain all profit that is comparable to industry benchmarks
• Focus on high levels of customer retention, award winning service, and managing a budget

Qualifications

• 3-5 years’ experience in copier/printer repair industry
• Prior experience managing 15 - 20+ service employees
• Minimum 3 years’ experience in a service-management role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue/cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.
• Competitive Salary and Bonus Program
• Advancement and growth into leadership roles
• Company Vehicle Program
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA programs
• Company-paid Trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.