Branch Leader: Grow Revenue & Client Experience

PNC; Raleigh (NC); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid time off

Job summary

PNC in Raleigh, NC is seeking a Branch Manager to lead daily branch operations, drive revenue, and deliver a differentiated customer experience across in-branch and digital channels. You will coach staff, manage risk, and partner with community organizations to grow business.

The role requires extensive banking experience with supervisory background, a focus on customer satisfaction, and the ability to lead a diverse team in a fast-paced environment.

Qualifications

• 5+ years of related banking experience with at least 2 years in a supervisory role.
• Strong sales management and customer relations skills.
• Ability to balance risk, revenue, and customer satisfaction.

Responsibilities

• Drive branch performance by planning and executing sales and service initiatives.
• Lead and coach a high‑performing team to deliver exceptional customer experiences.
• Manage risk and regulatory compliance in a complex banking environment.
• Develop relationships with local business partners and community.
• Create a seamless omni‑channel banking experience for customers.

Skills

Accountability

Banking

Client Counseling

Customer Experience (CX)

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results‑Oriented

Education

No Degree

Job description

PNC in Raleigh, NC is seeking a Branch Manager to lead daily branch operations, drive revenue, and deliver a differentiated customer experience across in-branch and digital channels. You will coach staff, manage risk, and partner with community organizations to grow business.

The role requires extensive banking experience with supervisory background, a focus on customer satisfaction, and the ability to lead a diverse team in a fast-paced environment.