Branch Team Lead I: Member Experience & Operations Coach

Fox Communities Credit Union; Manitowoc (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fox Communities Credit Union in Manitowoc, WI, is seeking a Branch Team Lead I to supervise, train, and motivate the branch team. You will oversee teller operations, support branch daily activities, and assist with member transactions and account maintenance to ensure a high-quality member experience.

The ideal candidate will have 3–5 years of related experience, strong communication and organizational skills, and the ability to coach staff and resolve issues promptly.

Qualifications

• Three to five years of similar or related experience.
• Previous supervisory experience is a plus but may not be required.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong time management, prioritization, and organizational skills.
• Ability to successfully resolve conflict and problem solve.
• Strong interpersonal skills for coaching the team and supporting members

Responsibilities

• Supervises, motivates, and trains branch team members.
• Oversees daily teller line operations and branch operations.
• Maintains exceptional member service and builds relationships.
• Processes basic and advanced member transactions; assists with account maintenance.
• Schedule team members and provide coaching and development.
• Ensure compliance with policies and procedures.
• Open new accounts and identify member needs with product/service recommendations.
• Support branch goals and monitor performance metrics.
• Represent Fox in the community and promote the mission and values.

Skills

Supervisory experience

Attention to detail

Communication skills

Time management

Conflict resolution

Job description

Fox Communities Credit Union in Manitowoc, WI, is seeking a Branch Team Lead I to supervise, train, and motivate the branch team. You will oversee teller operations, support branch daily activities, and assist with member transactions and account maintenance to ensure a high-quality member experience.

The ideal candidate will have 3–5 years of related experience, strong communication and organizational skills, and the ability to coach staff and resolve issues promptly.