Service Supervisor

Advanced Integrated Pest Management Group; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Leadership development

Continuing education

Medical, dental, vision insurance

Life insurance

401(k)

Job summary

Advanced Integrated Pest Management Group seeks a Service Supervisor to lead and develop our pest-control service team in California. You will mentor technicians, support customers, and help deliver high-quality service while ensuring safety and compliance.

Responsibilities include coaching staff, coordinating scheduling, overseeing field inspections, and maintaining documentation. Ideal candidates have 2+ years in service management, a valid Branch 2/3 license, and a clean driving record.

Qualifications

• Minimum of two years of operational or service management experience.
• Valid Branch 2 or Branch 3 Field Representative License.
• Valid driver's license with an acceptable driving record.
• Strong leadership, coaching, communication, and team management skills.
• Knowledge of pest control products, treatments, safety, and regulatory standards; skills in technician training, route efficiency, and quality control.
• Ability to solve problems, exercise sound judgment, and manage multiple priorities independently.

Responsibilities

• Train, coach, and mentor service technicians; provide field support and reinforce safety, procedures, and professionalism.
• Support recruiting, onboarding, and employee development in collaboration with management and HR.
• Oversee scheduling, route coverage, and service completion, including Saturday and on-call coverage as needed.
• Conduct field inspections and quality-control reviews; verify accurate and timely service documentation.
• Resolve customer concerns promptly and professionally to maintain strong customer relationships.
• Monitor chemical storage, inventory, equipment, and technician vehicles; enforce PPE requirements and applicable safety regulations.
• Review route performance, support budgeting and expense tracking, and identify ways to improve productivity and operating efficiency.

Skills

Leadership

Coaching

Communication

Team management

Problem solving

Time management

Education

College degree in business

Job description

Elevate Your Career with Advanced IPM: Join Our Family-Oriented Team

Service Supervisor

Are you ready to grow your career in a supportive, family-owned environment? Do you want to play a crucial role in helping maintain a safe and healthy environment? Advanced IPM is looking for a motivated Service Supervisor to lead and develop our pest control service team. Bring your leadership experience to a role where you can mentor technicians, support customers, and help deliver consistent, high-quality service.

About Advanced IPM:

Since 1981, Advanced IPM has been a trusted, family-owned and operated company, delivering top-tier service across California and Nevada. Recognized as a "Top 100" firm nationally, we are dedicated to providing exceptional service with a "Service before Self" mindset.

Join us and take pride in being part of a team that values your growth and success.

What You'll Do

• Train, coach, and mentor service technicians; provide field support and reinforce safety, procedures, and professionalism.
• Support recruiting, onboarding, and employee development in collaboration with management and HR.
• Oversee scheduling, route coverage, and service completion, including Saturday and on-call coverage as needed.
• Conduct field inspections and quality-control reviews; verify accurate and timely service documentation.
• Resolve customer concerns promptly and professionally to maintain strong customer relationships.
• Monitor chemical storage, inventory, equipment, and technician vehicles; enforce PPE requirements and applicable safety regulations.
• Review route performance, support budgeting and expense tracking, and identify ways to improve productivity and operating efficiency.

Qualifications

Required

• Minimum of two years of operational or service management experience.
• Valid Branch 2 or Branch 3 Field Representative License.
• Valid driver's license with an acceptable driving record.
• Strong leadership, coaching, communication, and team management skills.
• Knowledge of pest control products, treatments, safety, and regulatory standards; skills in technician training, route efficiency, and quality control.
• Ability to solve problems, exercise sound judgment, and manage multiple priorities independently.

Preferred

• College degree in business or a related field.

Compensation & Growth

• Competitive compensation
• Career advancement opportunities
• Leadership development
• Role-specific continuing education

Benefits

• Medical, dental, vision, and optional insurances
• Life insurance
• 401(k)

Why Choose Advanced IPM?

At Advanced IPM we value providing opportunities for growth and development. We prioritize our employees’ well-being and success. Help technicians develop their skills, strengthen service quality, and grow your leadership career with a team guided by Service Before Self.

Advanced IPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Come be a part of our dynamic team