Branch Support Specialist

Allied Universal; Metairie (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Eight paid holidays

Sick days and Personal days

Vacation accrual

Job summary

Allied Universal is seeking a Branch Support Specialist to handle branch-level administration and act as the main liaison for benefits and payroll-related matters. The role involves maintaining files, supporting enrollment, and coordinating with HR and Payroll teams.

The ideal candidate will have a High School diploma, administrative experience, and strong Microsoft Office skills, with the ability to multi-task in a busy setting and communicate effectively across departments.

Qualifications

• Must have a High School diploma or equivalent.
• Experience in a professional administrative environment.
• Ability to multi-task and stay organized in a busy workplace.
• Calm under pressure with professional demeanor.
• Strong communication and coordination across teams.
• Proficient in Microsoft Office and office technology.

Responsibilities

• Serve as primary contact for branch management on general benefit issues and payroll discrepancies.
• Support annual open enrollment and respond to benefit questions.
• Oversee uniform program administration and paper/electronic records.
• Assist with workers' compensation and LOA documentation and workflows.
• Coordinate with Payroll for data changes and respond to inquiries.
• Maintain WinTeam data entry and assist with HR audits and reporting.
• Support employee relations programs under Corporate HR guidance.

Skills

Microsoft Office proficiency

Multi-tasking

Stress management

Communication skills

Deadline management

Education

High School diploma or equivalent

College degree in business or related field

Tools

iCIMS

WinTeam

DOMO

Job description

Overview

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands-on position is responsible for branch-level administration.

Responsibilities

• Maintain employee personnel, medical, and benefit files; maintains branch I-9 files in accordance with company policies and legal policies
• Assist Corporate Human Resources with the annual open enrollment process; provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
• Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
• Assist with the workers' compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
• Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
• Maintain post-hire WinTeam data entry; coordinatee with Payroll to ensure changes are completed properly; respond to questions as needed
• Receive inquiries from outside vendors on unemployment claims
• Under the direction of Corporate Human Resources, conduct HR-related audits on a monthly basis; processes weekly reports
• Coordinate employee relations programs under the direction of Corporate Human Resources

Qualifications

• High School diploma or equivalent
• Prior work experience in a professional administrative environment
• Able to focus and multi-task in a busy environment
• Ability to successfully handle stressful situations in a calm and professional manner
• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Preferred Qualifications

• College degree in business, human resources, or related field of study
• Human resources and/or recruiting experience
• Experience using iCIMS or other Applicant Tracking System
• Experience using WinTeam or other Human Resources Information System
• Experience using DOMO or other business intelligence tool

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com