Branch Support Specialist

Allied Universal; City of Rochester (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid holidays and vacation time

Job summary

A leading security and facility services company is seeking a Branch Support Specialist in New York. This role involves managing benefit issues, maintaining personnel files, and assisting with payroll discrepancies. Candidates must have a high school diploma and strong management skills, with a proficiency in Microsoft Office. Offering a starting pay of $25.00 per hour with a full-time commitment. Join a collaborative team that supports local communities and customers.

Qualifications

• High School diploma or equivalent.
• Prior work experience in a professional administrative environment.
• Able to focus and multi-task in a busy environment.

Responsibilities

• Maintain employee personnel, medical, and benefit files.
• Assist Corporate HR with open enrollment process.
• Oversee administration of company uniform program.

Skills

Multitasking in a busy environment

Stress management

Effective management skills

Proficiency in Microsoft Office

Education

High School diploma or equivalent

College degree in business or human resources

Tools

iCIMS

WinTeam

DOMO

Job description

Join to apply for the Branch Support Specialist role at Allied Universal

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands‑on position is responsible for branch‑level administration. Starting pay rate $25.00 per hour. This is NOT a remote position however candidate can sit at any AUS branch office in Buffalo, Rochester, Syracuse, Albany NY or Hartford CT.

Responsibilities

• Maintain employee personnel, medical, and benefit files; maintains branch I‑9 files in accordance with company policies and legal policies
• Assist Corporate Human Resources with the annual open enrollment process; provide first‑line answers to benefit related questions or works with corporate benefits to identify answers for employees
• Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
• Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
• Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
• Maintain post‑hire WinTeam data entry; coordinatee with Payroll to ensure changes are completed properly; respond to questions as needed
• Receive inquiries from outside vendors on unemployment claims
• Under the direction of Corporate Human Resources, conduct HR‑related audits on a monthly basis; processes weekly reports
• Coordinate employee relations programs under the direction of Corporate Human Resources

Qualifications

• High School diploma or equivalent
• Prior work experience in a professional administrative environment
• Able to focus and multi‑task in a busy environment
• Ability to successfully handle stressful situations in a calm and professional manner
• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Preferred Qualifications

• College degree in business, human resources, or related field of study
• Human resources and/or recruiting experience
• Experience using iCIMS or other Applicant Tracking System
• Experience using WinTeam or other Human Resources Information System
• Experience using DOMO or other business intelligence tool

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID: 2025-1502153

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Professional Services