Branch Support Specialist

DORT FINANCIAL CREDIT UNION; Davison (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

LegalShield

EAP

Telemedicine

401(k) matching

Referral bonus

Job summary

Dort Financial Credit Union is seeking a part-time Branch Support Specialist to be the primary contact for members and to provide a full range of credit union services. You will contribute a friendly, outgoing approach to every interaction and support branch operations across locations.

The role emphasizes member service, product knowledge, and the ability to travel between branches as needed, with a focus on timely and accurate processing of transactions and inquiries.

Qualifications

• High School Diploma or GED is required.
• At least one year of credit union, banking or administrative customer service experience.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office or similar software.
• Must be bondable.

Responsibilities

• Manage lobby traffic and greet members.
• Answer questions about Credit Union products and services.
• Assist members with account services, loans and teller transactions.
• Resolve member concerns and reconcile accounts.
• Educate members on managing finances effectively.
• Identify opportunities to refer products and services that support member financial well-being.
• Build strong, supportive member relationships.

Skills

Verbal & written communication

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Support Specialist

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About Dort Financial Credit Union

At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism.

We offer a welcoming, growth-focused environment with opportunities for advancement and ongoing professional development.

Part-Time Benefits That Work for You

We value our part-time team members and offer a strong benefits package starting on day one. Enjoy access to:

• LegalShield
• Employee Assistance Program
• Free Telemedicine
• 401(k) plan with company match and safe harbor contribution (after conditions are met)

You'll also benefit from our referral bonus program and paid time off, including holidays—because supporting your well-being matters to us.

What You’ll Do

As a part-time Branch Support Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction.

Your responsibilities will include:

• Managing lobby traffic and greeting members
• Answering questions about Credit Union products and services
• Assisting new and existing members with account services, loans, and teller transactions
• Resolving member concerns and reconciling accounts
• Educating members on managing their finances effectively
• Identifying opportunities to refer products and services that support member financial well-being
• Building strong, supportive member relationships

Because this role temporarily requires travel to multiple branch locations, flexibility, independence, and strong communication skills are essential.

What You Need

• High School Diploma or GED (required)
• At least one year of credit union, banking or administrative customer service experience
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office or similar software
• Must be bondable

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*