Branch Support Specialist

Dort Financial Credit Union; Owosso (MI); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

LegalShield

Employee Assistance Program

Free Telemedicine

401(k) Plan

Referral bonus program

Paid time off

Job summary

Dort Financial Credit Union is hiring a part‑time Branch Support Specialist to serve members across locations. You will be the first point of contact, greeting members and handling a full range of credit union services with a positive, outgoing approach.

The role requires travel to multiple branches, flexible communication, and a focus on helping members manage their finances, loans, and teller transactions while building lasting relationships.

Qualifications

• High School Diploma or GED required.
• At least 1 year of credit union, banking or administrative customer service experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office or similar software.

Responsibilities

• Manage lobby traffic and greet members.
• Answer questions about Credit Union products and services.
• Assist members with account services, loans and teller transactions.
• Resolve member concerns and reconcile accounts.
• Educate members on managing their finances effectively.
• Identify opportunities to refer products and services to support member financial well‑being.
• Build strong, supportive member relationships.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism.

We offer a welcoming, growth‑focused environment with opportunities for advancement and ongoing professional development.

What We Offer

Part‑Time Benefits That Work for You

We value our part‑time team members and offer a strong benefits package starting on day one. Enjoy access to:

• LegalShield
• Employee Assistance Program
• Free Telemedicine
• 401(k) plan with company match and safe harbor contribution (after conditions are met)

You’ll also benefit from our referral bonus program and paid time off, including holidays—because supporting your well‑being matters to us.

About Dort Financial Credit Union

At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism.

We offer a welcoming, growth‑focused environment with opportunities for advancement and ongoing professional development.

What You’ll Do

As a part‑time Branch Support Specialist, you will be an important point of contact for our members, providing a full range of Credit Union services. This position is ideal for someone who enjoys helping people and brings a positive, outgoing approach to each interaction.

Your responsibilities will include:

• Managing lobby traffic and greeting members
• Answering questions about Credit Union products and services
• Assisting new and existing members with account services, loans, and teller transactions
• Resolving member concerns and reconciling accounts
• Educating members on managing their finances effectively
• Identifying opportunities to refer products and services that support member financial well‑being
• Building strong, supportive member relationships

Because this role temporarily requires travel to multiple branch locations, flexibility, independence, and strong communication skills are essential.

What You Need

• High School Diploma or GED (required)
• At least one year of credit union, banking or administrative customer service experience
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office or similar software
• Must be bondable

Ready to Join a Mission‑Driven Team?

If you’re excited about helping others, growing your skills, and being part of a mission‑driven organization, we’d love to hear from you.

Apply today!

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*