Call Center Representative

Dort Financial Credit Union; Grand Blanc (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Tuition reimbursement

Job summary

Dort Financial Credit Union, located in Grand Blanc, Michigan, is looking for a team member to enhance member relationships by providing technical support for online banking services. Ideal candidates should have a High School Diploma or GED, and at least one year of credit union or financial experience.

Responsibilities include answering calls, processing transactions, and resolving banking issues. The position offers comprehensive benefits, including medical and dental insurance, tuition reimbursement, and a competitive 401(k) match.

Qualifications

• At least one year of credit union or financial experience, preferably in a call center environment.
• Must be bondable.

Responsibilities

• Build and strengthen member relationships by providing technical support for online banking services.
• Answer incoming calls while providing a positive and professional image.
• Process monetary and non-monetary transactions for members.

Skills

Proficient with Microsoft Office

Excellent communication skills

Positive attitude

Education

High School Diploma or GED

Job description

We strive to execute our mission of enriching people’s lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

Why Dort Financial Credit Union?

• Comprehensive Benefits: Medical, dental, and vision insurance; Life/AD&D and Disability Insurance; HSA/FSA plans
• Additional Benefits:Tuition reimbursement; LegalShield; Pet Benefits; Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays.

Your Role:

As a vital member of our team, you will be building and strengthening member relationships by providing technical support for all online banking services and applications while matching their needs with our products and services. Along with other tasks, your role will involve:

• Answering incoming calls while providing a positive and professional image
• Initiating enrollment of new member accounts following proper procedures and accuracy
• Processing monetary and non-monetary transactions for our members
• Researching and resolving online and mobile banking issues
• Handling general inquiries from members, potential members, team members, etc relating to Credit Union products and services

What We’re Looking For:

• Education: High School Diploma or GED required.
• Experience: We value at least one year of credit union or financial experience, in call center environment preferred.
• Skills: You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills.

Ready to Join Us?

If you're enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today!

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*