Part Time - Branch

SECU; Black Mountain (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU in North Carolina seeks motivated individuals to join as a member service representative. You will provide exemplary member service across channels, assist with account openings and maintenance, and support daily branch operations.

Responsibilities include opening memberships, processing transactions, balancing cash drawers, operating drive-thru, and maintaining records. English fluency, reliability, and teamwork are valued, with ongoing training provided.

Qualifications

• Fluency in English.
• High level of self-control and self-confidence.
• Basic mathematical skills and organizational ability.
• Positive attitude and neat appearance.
• Attendance according to schedule.

Responsibilities

• Greet members and respond to needs or direct them to the right person.
• Educate members on available services and make recommendations.
• Handle establishment of new membership and open all accounts.
• Balance cash drawer and balance vault, ATM, TCD, and coin sorter.
• Operate drive-thru window as needed.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

Dimensions

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross‑section of our community and require people‑oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

Duties

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD, and coin sorter.
• Operate drive‑thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter reports.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit – consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations as needed.
• Other duties as assigned.

Requirements

• High level of self‑control, self‑confidence, basic mathematical skills, organizational and communication skills, positive attitude, and neat appearance.
• Ability to work in a fast‑paced environment, use sound judgment, and work well under pressure.
• Willingness to engage in ongoing training and professional development.
• Basic computer skills.
• Attendance in accordance with assigned schedule is required.
• Fluency in English.
• Ability to cooperate and collaborate with co‑workers.
• Cordial in all interactions with members and co‑workers.
• Adherence to work schedule and attendance policy established by manager.
• Other training and education as required by management.

Job Environment

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

Physical Demands

• Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
• Uses hands and fingers to press keys on adding machine to add information for member transactions.
• Uses hands and fingers to press keys on a computer keyboard to enter data and retrieve information.
• Sits 80%, stands 10% and walks 10% of the time.
• Must communicate clearly to answer members’ questions and describe member services.
• Must listen intently to members’ questions and concerns to facilitate quality service.
• Visual acuity is necessary in completing forms for members, such as check order forms, deposit and withdrawal slips, savings documentation, etc.
• May order supplies for the branch using computer terminal.
• Maintains manual cash drawer, counting currency daily to balance cash drawer.
• May climb stairs when branch is located on multiple levels.
• Must be able to comprehend and carry out verbal and written instructions.
• Must be able to lift 5 pounds.

Equal Employment Opportunity Statement

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.