Branch Supervisor - Lead Team & Elevate Service

Northrim BanCorp, Inc.; Northern (KY); Hybrid; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision insurance

Paid time off

401(k) match

Parental leave

Education assistance

Employee assistance program

Wellness program

Zusammenfassung

Northrim Bank in Anchorage, AK seeks a Branch Supervisor to lead daily branch operations and deliver superior customer service. You will partner with the Assistant Branch Manager to drive performance, coach staff, and ensure strong customer outcomes.

The role requires a high school diploma and 3+ years in financial services with leadership experience; MS Office proficiency and a customer-first mindset are essential. This full-time, non-exempt position offers benefits and growth opportunities.

Qualifikationen

• High school diploma or equivalent required; higher education a plus.
• 3+ years in financial services with leadership experience preferred.
• Must demonstrate strong communication and customer service skills.
• Tech-savvy with MS Office and willingness to learn more.
• Knowledge of banking products and processes is beneficial.

Aufgaben

• Lead the daily branch workflow and guide the team to deliver Superior Customer First Service.
• Handle complex transactions and coach staff to do the same with confidence.
• Provide coaching, mentoring, and development for branch staff.
• Assist customers with card loss, loans, and financial queries.
• Identify ways to boost efficiency while maintaining compliance.
• Cross-sell and upsell products and services to customers.
• Stay ahead of fraud trends with proactive thinking and systems.
• Assist in loan origination and investment services with proper licensing.
• Open/close the branch and balance cash drawers like a pro.

Kenntnisse

Leadership

Coaching

Communication

MS Office

Customer service

Banking knowledge

Ausbildung

High school diploma

Higher education

Tools

NMLS registration

Jobbeschreibung

Northrim Bank in Anchorage, AK seeks a Branch Supervisor to lead daily branch operations and deliver superior customer service. You will partner with the Assistant Branch Manager to drive performance, coach staff, and ensure strong customer outcomes.

The role requires a high school diploma and 3+ years in financial services with leadership experience; MS Office proficiency and a customer-first mindset are essential. This full-time, non-exempt position offers benefits and growth opportunities.