Branch Supervisor - Southside Financial Center

Northrim BanCorp, Inc.; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off

401(k) match

Parental leave

Education assistance

Employee assistance program

Wellness program

Job summary

Northrim Bank in Anchorage, AK seeks a Branch Supervisor to lead daily branch operations and deliver superior customer service. You will partner with the Assistant Branch Manager to drive performance, coach staff, and ensure strong customer outcomes.

The role requires a high school diploma and 3+ years in financial services with leadership experience; MS Office proficiency and a customer-first mindset are essential. This full-time, non-exempt position offers benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; higher education a plus.
• 3+ years in financial services with leadership experience preferred.
• Must demonstrate strong communication and customer service skills.
• Tech-savvy with MS Office and willingness to learn more.
• Knowledge of banking products and processes is beneficial.

Responsibilities

• Lead the daily branch workflow and guide the team to deliver Superior Customer First Service.
• Handle complex transactions and coach staff to do the same with confidence.
• Provide coaching, mentoring, and development for branch staff.
• Assist customers with card loss, loans, and financial queries.
• Identify ways to boost efficiency while maintaining compliance.
• Cross-sell and upsell products and services to customers.
• Stay ahead of fraud trends with proactive thinking and systems.
• Assist in loan origination and investment services with proper licensing.
• Open/close the branch and balance cash drawers like a pro.

Skills

Leadership

Coaching

Communication

MS Office

Customer service

Banking knowledge

Education

High school diploma

Higher education

Tools

NMLS registration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Administrative Anchorage, AK, US

6 days ago Requisition ID: 2334

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum is $28.00/hour

What You’ll Be Doing:

As the Branch Supervisor, you'll be the captain of the branch floor, guiding our dynamic team toward success while delivering Superior Customer First Service. You'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly, and ensure every customer leaves with a smile and maybe a new product or two!

Your Daily Missions (a.k.a. Responsibilities):

• Be the go-to leader, orchestrating the daily workflow like a maestro with a headset.
• Tackle complex transactions and empower your team to do the same with confidence.
• Coach, mentor, and inspire our branch staff think of yourself as a people-developer!
• Help customers with everything from “I lost my card!” to “Let’s talk loans.”
• Find creative ways to boost efficiency while keeping compliance tight.
• Spot opportunities to cross-sell, upsell, and wow-sell our products and services.
• Stay ahead of fraud trends with sharp thinking and smarter systems.
• Support in loan origination and investment services (with proper licensing).
• Open/close the branch like a pro and keep our cash drawers balanced like a boss.

What You Bring to the Table:

• High school diploma or equivalent (bonus points for higher education!).
• 3+ years in the financial world and you’ve climbed some rungs on the ladder.
• Previous leadership, coaching, or training experience (formal or informal).
• Top-notch communication skills and a passion for delivering “WOW” customer service.
• Tech-savvy with MS Office and a hunger to learn more.
• Ability to juggle tasks like a circus performer (minus the flaming swords).

You Might Also:

• Be required to register with the National Mortgage Licensing System.
• Need to complete compliance training don’t worry, we’ll guide you.
• Love spreadsheets just a little too much. We don’t judge.

Why Join Us:

• A team that supports you, celebrates you, and challenges you to grow.
• A culture built on service, trust, and having each other’s backs.
• Opportunities for advancement and leadership development.
• Work-life balance, competitive benefits, and the satisfaction of helping others succeed.

Full Time, Non-Exempt

Grade 14

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.