Branch Services Manager: Lead Customer Experience & Growth

SBW; Walpole (NH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Professional development opportunities

Job summary

Savings Bank of Walpole is seeking a Branch Services Manager to lead daily branch operations in Walpole, NH. You will coach staff, support business growth, and ensure exceptional customer service while maintaining strong controls and regulatory compliance.

The ideal candidate brings 3–5 years in banking or branch leadership, excellent communication, and the ability to travel between locations as needed. This exempt management role offers a competitive salary and comprehensive benefits.

Qualifications

• 3–5 years of banking, branch operations, sales, or leadership experience.
• Proven supervisory or management skills.
• Strong customer service and communication skills, both written and verbal.
• Knowledge of bank policies, branch operations, and regulatory requirements.

Responsibilities

• Lead branch operations and deliver high-quality customer experience.
• Coach and develop employees to achieve goals.
• Partner with regional leadership to support growth and efficiency.
• Build community connections to increase visibility and opportunities.
• Maintain controls and regulatory compliance for audits.
• Oversee staffing decisions and performance reviews.

Skills

Supervisory/Management skills

Customer service

Communication skills

Banking systems proficiency

Regulatory knowledge

Organizational skills

Tools

Banking systems

Office software

Job description

Savings Bank of Walpole is seeking a Branch Services Manager to lead daily branch operations in Walpole, NH. You will coach staff, support business growth, and ensure exceptional customer service while maintaining strong controls and regulatory compliance.

The ideal candidate brings 3–5 years in banking or branch leadership, excellent communication, and the ability to travel between locations as needed. This exempt management role offers a competitive salary and comprehensive benefits.