Branch Services Manager

Savings Bank of Walpole; Walpole (NH); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Professional development opportunities

Community impact

Job summary

Savings Bank of Walpole is seeking a Branch Services Manager to lead a full-service community banking branch, coach staff, and drive growth while ensuring outstanding customer service.

You will oversee daily operations, partner with regional leadership, and promote bank products through cross-selling and relationship-building within the Walpole area.

Qualifications

• Three to five years of related banking, branch operations, sales, business development, or leadership experience.
• Proven supervisory or management skills with ability to coach and develop a high-performing team.
• Knowledge of bank policies, lending practices, and regulatory requirements.
• Strong customer service, organizational, and written and verbal communication skills.
• Proficiency with banking systems and standard office technology.
• Ability to work rotating Saturdays and travel between branch locations.

Responsibilities

• Assist in leading branch operations and deliver a consistent, high-quality customer experience.
• Coach, mentor, and develop employees to achieve individual, team, and bank goals.
• Partner with regional leadership to support business development, operational efficiency, and branch growth.
• Build community connections to increase visibility and drive new relationships.
• Maintain controls, regulatory compliance, and readiness for audits.
• Oversee staffing decisions and performance documentation with leadership guidance.
• Promote products and services through needs-based conversations and cross-selling.
• Support teller and lending activities as needed.
• Contribute to branch sales plans, budgeting, and performance against goals.
• Resolve customer concerns and manage rotating branch openings.

Skills

Leadership

Supervisory skills

Customer service

Banking systems

Team development

Communication

Regulatory knowledge

Branch operations

Tools

Banking software

Job description

FLSA: Exempt, Management-Exempt First/Mid Level Officials and Managers

Lead a full-service community banking branch where strong relationships, operational excellence, and team development come together. As Branch Services Manager, you’ll guide daily branch performance, coach employees, support business growth, and ensure every customer receives thoughtful, dependable service.

SBW was recently named one of “American Banker’s Best Banks to Work for” for its 9th consecutive year.

Company: SBW

Title: Branch Services Manager

Location: North Meadow Plaza, Walpole

Position Details: Full Time, including rotating Saturdays

FLSA: Exempt, Management-Exempt First/Mid Level Officials and Managers

Salary:$60,000.00 - $72,000.00

Lead a full-service community banking branch where strong relationships, operational excellence, and team development come together. As Branch Services Manager, you’ll guide daily branch performance, coach employees, support business growth, and ensure every customer receives thoughtful, dependable service.

SBW was recently named one of “American Banker's Best Banks to Work for” for its 9th consecutive year.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

How You’ll Make an Impact

• Assist in leading branch operations and deliver a consistent, high-quality customer experience
• Coach, mentor, and develop employees to achieve individual, team, and bank goals
• Partner with regional leadership to support business development, operational efficiency, and branch growth
• Build community connections that increase the bank’s visibility and create new relationship opportunities
• Maintain strong controls, regulatory compliance, and readiness for internal and external audits
• Oversee staffing decisions, performance reviews, development plans, and related employee documentation with leadership guidance
• Promote the bank’s products and services through needs-based conversations, referrals, and cross-selling, including wealth management services
• Support teller and universal banker transactions and consumer lending activities as needed
• Contribute to branch sales plans, strategic priorities, annual budgeting, and performance against deposit, loan, revenue, and expense goals
• Resolve customer concerns, make sound overdraft decisions, and open or close the branch on a rotating basis

What We’re Looking For

• Three to five years of related banking, branch operations, sales, business development, or leadership experience, or an equivalent combination of education and experience
• Proven supervisory or management skills with the ability to coach and develop a high‑performing, collaborative team
• Sound judgment and working knowledge of bank policies, branch operations, lending practices, and regulatory requirements
• Strong customer service, organizational, and written and verbal communication skills
• Proficiency with banking systems and standard office technology
• Ability to work rotating Saturdays and travel between branch locations as needed

Why Join Us

At Savings Bank of Walpole, we build genuine partnerships through exceptional service and a culture grounded in Accountability, Mutuality, Excellence, Respect, Integrity, Teamwork, and Stewardship. You’ll join an award-winning team that values employee growth, collaborative leadership, and meaningful community impact.

If you’re ready to grow your banking career while helping customers, employees, and the local community thrive, we’d love to hear from you.

We are an Equal Opportunity Employer, including veterans and individuals with disabilities.

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