Branch Manager II

Middlesex Savings Bank; Worcester (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

Middlesex Savings Bank in Worcester, MA is seeking a Branch Manager II to lead the Worcester Branch and ensure exceptional customer experiences. The role focuses on improving service, staff development, and achieving branch sales and operational goals.

The candidate should have extensive branch banking and management experience, with strong leadership, problem solving, and communication skills to drive performance and maintain compliance.

Qualifications

• 5-8 years of branch banking experience or similar customer service related position within banking.
• 4-6 years of management experience.
• Notary License must be obtained within 6 months.

Responsibilities

• Enhances customer experience by managing branch interactions and promoting products aligned with bank objectives.
• Develops staff through coaching, performance feedback and succession planning.
• Maintains branch controls, compliance and risk management with accuracy and timeliness.
• Leads by example, represents the bank in the branch community and partners with local organizations.
• Makes dependable decisions and uses planning to drive results.
• Performs additional duties as required within scope of authority.

Skills

Leadership

Customer service

Business development

Problem solving

Communication

Attention to detail

MS Office

Education

Bachelor's degree or equivalent

Job description

Branch Manager II

US-MA-Worcester

Job ID: 5792
Type: Full Time
# of Openings: 1
Category: Community Banking - Tellers/CSR/Branch Management
Worcester Branch

Overview

It is the responsibility of the Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. This is accomplished by focusing on the customer and employee experience, development of staff, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team. A Branch Manager II manages a second, satellite office.The Branch Manager II plans, organizes, and manages branch functions as follows: manages staff and schedules, coordinates, and delegates work assignments to maximize effectiveness and efficiency; develops and supports branch service and sales goals, and assists staff in meeting said goals; conducts a wide array of customer transactions; and recommends products and services in conformance with established Bank objectives.

Responsibilities

• Customer Experience Responsible for managing the experience of customers within the branch. Develops an understanding of customers’ needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures their staff does the same. Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate.
• Staff & Team Development Develops staff skills and expertise by setting clear expectations and objectively assessing competencies, including performance evaluations. Holds staff accountable, providing coaching and mentoring for improvement. Handles constructive action and difficult employee situations, partnering with HR appropriately. Makes thoughtful hiring and promoting decisions while considering long term succession.
• Operational Excellence Ensures quality and accuracy of work, and that branch controls are effective and performed in a timely manner. Balances risk mitigation and procedural accuracy with customer expectations; makes exceptions appropriately. Ensures staff demonstrates operational expertise and understanding of policies, procedures and risks. Utilizes tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance and industry developments and apprises staff of same. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
• Influence & Credibility Leads by example acting as an active part of the branch team. Performs the functions of a Senior Banking Specialist I or II and Banking Specialist as necessary and appropriate. Inspires team to adopt a shared vision and objectives in support of the Bank’s strategic goals. Takes personal ownership and accountability for their performance and that of their team. Follows through on tasks and assignments; manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Responsible for management of the branch facility and for representing the Bank in the branch community, including participating in various community activities. Fosters relationships within the branch community and keeps self and management apprised of relevant events or opportunities. Represents the Bank as a volunteer or leader in local community organizations.
• Decision Making Makes decisions dependably and consistently in alignment with the values and standards of the Bank. Focuses on performance and development goals and uses planning to drive results. Draws on knowledge, experience and insights and recommends solutions when raising problems or issues. Thinks ahead in order to act on future opportunities and challenges.
• Miscellaneous Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Qualifications

Education

• Bachelor's Degree or its equivalent is required

Work Experience

• 5-8 years of branch banking experience or similar customer service related position within banking is required
• 4-6 years of experience in management is required

Knowledge, Skills, and Abilities

• Strong management, customer service, business development and problem resolution skills.
• Demonstrated leadership ability.
• Demonstrated organizational, communication, and interpersonal skills.
• Must possess strong attention to detail.
• Must possess at least intermediate technology skills, including knowledge of Microsoft Office applications.
• Must demonstrate initiative and ability to make decisions independently.
• Must demonstrate knowledge of bank and branch security procedures.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to sit for extended periods of time.
• Must be able to lift and carry at least 25 pounds.

Licenses and Certifications

• Notary License Must attain designation of Notary Public within 6 months. Required

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

PI287294627