Branch Services Leader: People & Operations

Mechanics Bank; Gig Harbor (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site in Gig Harbor, WA. You will oversee daily operations, drive customer service excellence, and ensure compliance with bank policies. This role requires strong leadership, coaching, and strategic execution to achieve branch goals.

Join a team that values connection and long-term relationships, with a focus on in-person collaboration and staff development to deliver high-quality banking experiences.

Qualifications

• Oversee day-to-day operations of a retail branch.
• Lead, coach and develop branch staff to deliver high performance and service quality.
• Ensure adherence to bank policies, security protocols and regulatory requirements.

Responsibilities

• Manages and provides leadership to branch employees. Leads daily huddles and regular branch meetings.
• Coaches staff for improved performance, conducts performance reviews and develops individual performance goals.
• Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service.
• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals.
• Develops and executes branch strategic plan including customer retention, employee development and retention.

Skills

Branch management

Team leadership

Performance coaching

Customer service excellence

Strategy execution

Job description

Mechanics Bank is seeking a Branch Services Manager to lead a Retail Branch on-site in Gig Harbor, WA. You will oversee daily operations, drive customer service excellence, and ensure compliance with bank policies. This role requires strong leadership, coaching, and strategic execution to achieve branch goals.

Join a team that values connection and long-term relationships, with a focus on in-person collaboration and staff development to deliver high-quality banking experiences.