Branch Services Associate – Growth & Member Service

1st MidAmerica; East Alton (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for career growth

Supportive team environment

Job summary

1 st MidAmerica is seeking a Branch Services Assistant to serve as a resource to our membership regarding account maintenance and deceased accounts. You will handle data entry and support for staff and members across multiple locations.

The role emphasizes accuracy, customer service, and adherence to banking policies, with training and opportunities for growth in a collaborative, community-focused environment.

Qualifications

• High school diploma or equivalent; High School Internships also available.
• Clerical experience preferred.
• Strong communication skills and attention to detail.
• Must have a valid driver’s license and be able to operate a motor vehicle independently.

Responsibilities

• Data entry and standard report work.
• Verifies documents within imaging system for completeness and accuracy.
• Assist with staff or member requests for deceased accounts, IRAs and other account maintenance.
• Post incoming mail payments timely and accurately.
• Provide excellent member service and resolve inquiries.
• Ensure compliance with policies and regulations.

Skills

Data Entry

Communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

1 st MidAmerica is seeking a Branch Services Assistant to serve as a resource to our membership regarding account maintenance and deceased accounts. You will handle data entry and support for staff and members across multiple locations.

The role emphasizes accuracy, customer service, and adherence to banking policies, with training and opportunities for growth in a collaborative, community-focused environment.