Branch Service Representative (JFK)

Dupaco; Dubuque, New York (IA, NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Dupaco in Dubuque, IA is seeking a Branch Services Representative to process transactions, assist members with account management, and educate them on Dupaco products and services.

You will engage in cross-selling, perform money handling, and support branch operations while ensuring compliance with credit union regulations and Dupaco policies. You’ll also educate members and look for opportunities to deepen relationships through digital services.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience is preferred.
• Cash handling and accuracy are important.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Process a variety of transactions for members (deposits, withdrawals, transfers, loan payments).
• Assist and educate members with ITMs and account management.
• Balance cash drawers and reconcile transactions daily.
• Open and close accounts (checking, savings, CDs) and refer members to Dupaco products and services.
• Cross-sell Dupaco products and promote digital services to enhance member experience.
• Conduct proactive outreach and outbound calls to members as needed.
• Ensure compliance with credit union policies and regulatory requirements.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or equivalent

Job description

Location: DBQ JFK, 3299 Hillcrest Rd, Dubuque, IA 52001, USA

As a Branch Services Representative, you'll process transactions, assist members with account management, and educate them on products and services. You'll also engage in cross‑selling, conduct proactive outreach, and support branch operations while ensuring compliance with regulations. Your role is crucial in enhancing member relationships and promoting financial services.

Responsibilities

• Accurately process a variety of transactions for members including but not limited to deposits, withdrawals, transfers, and loan payments and assist members in the lobby.
• Assist and educate members with Interactive Teller Machines (ITMs) as needed.
• Balance cash drawers and reconcile transactions at the end of the day.
• Open member accounts, including checking, savings, and certificates of deposit (CDs) and offering full –family membership to new and existing members.
• Accurately close member accounts.
• Assist members through a Visa application by communicating approval/denial and process balance transfers.
• Perform account maintenance tasks such as updating personal information and managing account inquiries.
• Educate members on features, benefits, and fees of the credit union and Dupaco products and services.
• Cross sell Dupaco Products and services by engaging, identifying, and advocating for digital services by highlighting benefits, addressing potential concerns, and demonstrating how they can enhance the member's experience to support the branch and organizational goals.
• Proactive outreach and outbound calls to members as assigned.
• Perform Money Makeovers and Credit History Lessons and identify opportunities to deepen the relationship with the member by offering products and services.
• Identify and refer potential leads for specialized services such as Mortgage Loans, Business Loans, Business Services, Dupaco Insurance Services, Dupaco Financial Services, etc.
• Assist with branch operations, including opening and closing procedures, cash handling equipment and machines, including balancing, servicing, and reconciling.
• Ensure adherence to all credit union regulations, policies and compliance procedures and requirements.
• Utilize available resources and tools to detect and report suspicious activities and transactions.
• Participate in branch meetings and training sessions to stay current on Dupaco policies and products.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Previous customer services or equivalent experience.
• Previous cash handling experience preferred.
• Excellent interpersonal and communication skills to represent the financial institution in a positive and professional way when dealing with membership, and other staff members.
• Strong problem‑solving skills, and an aptitude for learning new technologies.
• Strong attention to detail.

Skills

• Customer Service – Expert
• Microsoft Word – Some Knowledge
• Microsoft Excel – Some Knowledge
• Microsoft Outlook – Some Knowledge

Behaviors

• Dedicated – Devoted to a task or purpose with loyalty or integrity.
• Team Player – Works well as a member of a group.

Motivations

• Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Flexibility – Inspired to perform well when granted the ability to set your own schedule and goals.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.