Member Service Representative

Family Credit Union; Davenport (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Family Credit Union in Davenport, IA is seeking a full-time Member Service Representative to handle member transactions and provide exceptional service. The role requires maintaining account confidentiality and cross-selling credit union products to members.

The position includes administrative duties, a flexible schedule including Saturdays, and preference for bilingual (Spanish) candidates or those with prior banking experience.

Qualifications

• High school diploma or equivalent required.
• Pre-employment credit/background screenings required.
• Flexible schedule including Saturday.
• Bilingual/Spanish is a plus.
• Previous banking experience preferred.

Responsibilities

• Process member transactions including deposits, withdrawals, transfers, check cashing, and loan payments.
• Maintain confidentiality of member accounts and ensure information is provided only to authorized members.
• Cross-sell products and services to members.
• Handle mail, ATM, and night drop transactions.
• Balance cash drawer and maintain accurate records.
• Provide administrative support: answer multi-line phone, filing, scanning, and updating member information.
• Commit to regular attendance and flexible duties.

Skills

Teamwork

Interpersonal skills

Communication

Customer service

Money handling

Negotiation

Attention to detail

Decision making

Education

High school diploma or equivalent

Pre-employment credit/background screenings

Tools

Microsoft Office

Job description

Job Title: Member Service Representative

Job Type: Full Time

City: Davenport

Job Description

Duties & Responsibilities:

• Ensure confidentiality of member accounts by requesting identification whenever necessary and providing account information to only authorized members.
• Performing member transactions including deposits, withdrawals, transfers, check cashing, loan payments, etc.
• Accepting and examining checks for endorsements and negotiability. Determining availability of funds based on regulations and policy.
• Cross-sell products and services to new and existing credit union members.
• Processing of mail, ATM’s and night drop transactions.
• Maintain a satisfactory balancing record.
• Perform administrative duties including answering a multi-line phone system, filing, scanning, image research, professional correspondence with members and maintenance of member information on the computer system.
• Regular attendance.
• Other duties as assigned.

Competencies and skills: (Knowledge, skills, and abilities required to be successful in this position)

• Demonstrate teamwork in interactions with co-workers and in the completion of all duties and responsibilities.
• Strong interpersonal skills necessary to make a good first impression, relate to and empathize with others, and maintain a friendly, cheerful and courteous demeanor.
• Ability to be proactive with members and to relate to and empathize with others while maintaining a friendly and courteous demeanor.
• Excellent oral and written communication skills
• Strong relationship building, money handling, customer service and negotiation skills.
• Sound decision-making and ability to organize and prioritize own duties.
• Attention to detail and accuracy
• Ability to comply with the completion of assigned tasks and training.
• Education and experience required/preferred:
• High school diploma or equivalent required.
• Pre-employment credit/background screenings are required.
• Teller applicants must be able to work a flexible schedule, including Saturday.
• Experience with Microsoft Office (Word, Excel) is preferred.
• Previous banking experience preferred.
• Bilingual/Spanish is a plus.