Live Video Teller Associate

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k match

Starting pay $19.14/hr

Monthly/annual incentives

Job summary

Dupaco Community Credit Union in Dubuque, IA seeks a Live Video Teller Associate to deliver friendly, responsive service via video teller machines, chat, email and phone. You’ll learn skills that support your Dupaco career and help you grow.

Key duties include assisting members, educating them on credit union services, and maintaining a positive, professional image. High school or better; banking experience preferred; starting pay is $19.14/hr with monthly and annual incentives.

Qualifications

• Customer service experience is preferred.
• Ability to think on your feet and solve problems effectively.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide excellent service through Video Teller Machines, chat, email, inbound and outbound calls.
• Educate members on appropriate credit union services.
• Promote a professional image of the credit union.
• Assist in training new employees.
• Coordinate member relations to resolve issues.

Skills

Customer service

Problem solving

Communication skills

Technical aptitude

Education

High School or better

Tools

Banking software

Job description

DBQ Operations | Voices
Dubuque, IA 52001, USA

In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $19.14/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

• Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls
• Recognize potential member needs and educating them on appropriate credit union services
• Promote a positive and professional image of the credit union
• Answer calls on a timely basis and maintain a level of consistency in responses being provided
• Assist in training new employees
• Coordinate unusual or sensitive member relation situations and/or calls for correct and timely solution
• Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

What You’ll Need:

• A flexible schedule to meet the needs of our members
• The ability to think on your feet and solve problems effectively
• The ability to provide personalized service with warmth and competence on the telephone
• Exceptional written and verbal communication skills
• Strong computer skills with the desire to learn new software and technology

Functional Expert

Considered a thought leader on a subject

Innovative

Consistently introduces new ideas and demonstrates original thinking

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

Customer Service

Preferred

Banking

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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