Branch Service Manager: Lead Service Ops & Growth

Johnson Controls, Inc.; Las Vegas (NV); Sur place; USD 91 000 - 137 000; Plein temps

Avantages offerts par ce poste

Competitive salary

401K

Medical, dental, and vision benefits

Paid vacation and holidays

Sick time

Résumé du poste

Johnson Controls, Inc. is seeking a Branch Service Manager in the Las Vegas area to lead the day-to-day local service operations, supervise the service support team, and ensure service excellence.

This role drives forecasting, financial performance, and cross-functional collaboration with Truck Based Service Managers and Customer Service Representatives to meet growth and profitability targets. Responsibilities include enforcing disciplined processes, coaching teams on best practices, and

Qualifications

• Minimum of 5 years of service industry experience in service operations and/or dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to communicate with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.

Responsabilités

• Own daily local service business processes and ensure consistency.
• Partner with Truck Based Service Managers and Customer Service Representatives to forecast and analyze financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

Connaissances

Service operations mgmt

Forecasting

Interpersonal skills

Project coordination

Formation

Associate's degree

Outils

Service applications

Account management support

Asset management

Invoicing

File maintenance

Service order posting

Description du poste

Johnson Controls, Inc. is seeking a Branch Service Manager in the Las Vegas area to lead the day-to-day local service operations, supervise the service support team, and ensure service excellence.

This role drives forecasting, financial performance, and cross-functional collaboration with Truck Based Service Managers and Customer Service Representatives to meet growth and profitability targets. Responsibilities include enforcing disciplined processes, coaching teams on best practices, and